Swati Hotels – Booking, Cancellation & Refund Policy

(Applicable for all reservations made through swatihotels.com, direct calls, walk-ins, or partner platforms.)

1. General Terms

• All reservations are subject to availability at the time of booking.

• A valid government ID is mandatory for all guests during check-in.

• The hotel reserves the right to cancel or modify bookings if fraudulent activity or misuse is suspected.

2. Booking Policy

• Bookings can be made through our official website, reservation team, or verified travel partners.

• A valid mobile number and email address are required to confirm the booking.

• For certain dates (festive seasons, long weekends, events), full advance payment may be required.

3. Payment Policy

• Payments can be made online via credit/debit card, UPI, net banking, or at the hotel (if allowed under the booking plan).

• Taxes will be applicable as per government regulations.

• Special promotional rates, discounted tariffs, or package deals may require full non-refundable advance payment.

4. Cancellation Policy

Standard Cancellation

• Free cancellation up to 48 hours before check-in.

• Cancellations made within 48 hours of check-in will be charged one night’s room tariff.

Same-Day or No-Show

• If the guest does not arrive (no-show), 100% of the booking amount will be charged.

• No partial refunds apply in case of no-show.

Group Bookings (3 or more rooms)

• Group bookings require at least 7 days’ notice for cancellation.

• Cancellations within 7 days will be charged 50% of the total booking amount.

Peak Season / High-Demand Dates

(Christmas, New Year, Diwali, trade fairs, etc.)

• No free cancellation applicable during peak seasons unless clearly mentioned on the booking confirmation.

• Cancellations will result in full retention.

5. Modification Policy

• Reservation dates may be changed once, subject to availability.

• Rate differences (if any) will apply.

• Modifications are not allowed within 24 hours of check-in except at the hotel’s discretion.

6. Refund Policy

• Refunds are processed to the original mode of payment only.

• Please allow 7–14 working days for the refund to reflect, depending on the bank/payment gateway.

• Convenience fees or payment gateway charges (if applicable) are non-refundable.

• Bookings made under non-refundable rates, last-minute deals, or promotional tariffs are not eligible for refunds.

7. Early Check-Out

• In case of early departure, the entire stay amount may be charged as per the booking plan.

• Refunds are not applicable for unused room nights.

8. Hotel Rights

• The hotel reserves the right to cancel a confirmed reservation due to unforeseen circumstances (maintenance, overbooking, safety reasons).

• In such cases, a full refund or alternate accommodation of similar standard will be provided.

9. Contact for Cancellation/Refund

For any support regarding bookings, cancellations, or refunds, please contact:
📞 Hotel Reception (24×7): +91-11-45000200
📧 Email: info@hotelswati.com