Guests are eligible for a 100% refund if they cancel their booking at least 1 day before the scheduled check-in date.
No refunds will be provided for cancellations made on the day of check-in or thereafter.
Refund Eligibility:
To be eligible for a refund, the cancellation must be made within the stipulated time frame mentioned in the cancellation policy.
Refund Methods:
Refunds will be processed using the same method as the original payment. Options include:
Bank Account Transfer
UPI (Unified Payments Interface)
Credit Card
Wallet
Cash Refunds:
Cash refunds will not be provided under any circumstances. All refunds will be executed through electronic means.
Special Circumstances:
In exceptional cases, where circumstances beyond the guest’s control prevent the stay, the hotel management may consider alternative solutions on a case-by-case basis.
Contact Information:
For refund-related inquiries or assistance, please contact our customer support at info@hotelswati.com or reservation@hotelswati.com.
Policy Updates:
Swati Hotel reserves the right to modify or update the refund policy as deemed necessary.
